Livematter – Refund & Return Policy 📦
At Livematter, customer satisfaction is our priority. If there is any issue with your order, please contact us right away so we can help resolve it quickly.
Eligibility for Returns & Refunds
Returns are accepted only if the item:
- Arrives damaged
- Is defective
- Is incorrect
We do not accept refunds or returns for:
- Change of mind
- Items that have been opened, used, or show signs of wear
- Issues caused by customer misuse or improper handling
Request Window
To be eligible:
- You must contact us within 7 days of receiving your order.
- Requests received after 7 days may not be accepted.
Item Condition Requirements
Returned items must be:
- Unused
- Unworn
- Unopened (if sealed)
- In the original packaging
Return Shipping
If the item is damaged, defective, or incorrect:
- Return shipping costs are fully covered by us — you pay nothing.
How to Request a Return or Refund
Please provide:
- Your order number
- A photo of the issue
- A description of the problem
Contact us through:
- Email: [email protected]
- Live Chat: livematter.bigcartel.com
Processing Time
- Return/refund requests are reviewed within 7 business days.
- Approved refunds will be issued to the original payment method.
Currency
- USA: USD
- UK: GBP